Frequently asked questions -FQAs

Do you ship internationally | When will my order arrive?

Yes!

• International shipping fees are applied and calculated at the checkout.

• International shipping may vary depending on where you’re located.

How does your PRINT/service work?

Prints are manufactured and shipped by my print-on-demand partners, THEPRINTSPACE OR PRODIGI. They have production facilities all around the world, and you'll usually receive your order within 5-7 business days. All prints are shipped with tracking.

Can I return a painting if I change my mind?

Refunds are not accepted except in the unlikely instance that the piece has been damaged or lost in transit. If your item has been damaged in transit, please email pictures of the damage to contact@ivaniaponte.art within 14 days of receiving the piece. From there, the issue will be resolved via email communication. Thank you.

The shipping & returns policies are stated on the Returns & Refunds policy.

What happens if my painting is damaged in transit?

We know how important it is to you that your artwork arrives in perfect condition, so we make sure to package everything up with the utmost care. Unfortunately, we can't be held responsible for any lost, stolen, or damaged items, but we're always here to help if you have any concerns.

If, heaven forbid, your item is damaged when it arrives, please get in touch with us at CONTACT with images within 14 days and we will get it sorted for you. We'll get back to you as soon as we can.

Do you restock paintings?

Please note that original paintings are only painted once and are not republished after the sale. However, some artworks are available as giclée prints on canvas.

What is ivânia ponte?

Willkommen! Ich bin ein freischaffender zeitgenössischer Künstlerin und Grafikdesigner, die in Deutschland lebt.

„Ich bringe das, was ich sehe, auf die Leinwand und übersetze es in Gefühle, die durch eine Kombination verschiedener Techniken wie Eitempera, Öl oder Acryl entstehen. Besonders liebe ich die reinen, natürlichen Pigmente aus den ältesten Pigmentmühlen Europas. Sie verleihen meinen Bildern Leben und spiegeln die Stimmung des jeweiligen Tages wider. Schauen Sie doch mal unter WORK vorbei!“

Wenn Sie eine Kaufanfrage oder eine andere Frage zu meiner Arbeit haben, können Sie mich gerne kontaktieren.

Do you offer custom pieces/ commissions?

Yes! I offer commissioned paintings in my usual style and in a variety of sizes that allow for my free, creative and artistic identity work. If you are interested in commissioned work, you will find further information under the link COMMISSIONS.

NFT

You also have the option to collect them as NFT:

https://opensea.io/collection/perceptionofwoman

Feel free to CONTACT me if you have a purchase enquiry or any other question about my work.

What payment options do I have?

My Shop offers a wide range of secure payment options: Credit cards, Apple Pay, Google Pay, Klarna, PayPal and more.

SHIPPING

- For safe transportation, the paintings are rolled up and packed in a shipping tube. It is recommended to remove the painting from the tube immediately upon arrival. The paintings will only be shipped stretched by arrangement, in which case the shipping costs are higher and will be borne by the buyer: